Access Into Theatre:
Theatre is not completely wheelchair accessible. There are no steps into theatre from the sidewalk. Please be advised that where there are steps either into or within the theatre, we are unable to provide assistance.
Shubert Audience Services
The Imperial Theatre provides accommodations for patrons who are blind, deaf, partially sighted, and/or have hearing loss. The theatre provides infrared assistive listening devices for every performance at the theatre. In addition, beginning four weeks after a show’s official opening night performance, hand-held audio description devices, hand-held captioning devices, and unlimited access to downloadable audio description and/or captioning for personal mobile devices are all available free of charge. Prior thereto, we offer live-caption via CART using a hand-held device, using a hand-held device, upon request with two-weeks’ advance notice. For assistance, or if you have questions, contact Shubert Audience Services at 212-944-3700 or firstname.lastname@example.org. There is also a representative at the Shubert Audience Services kiosk at every performance to assist any patron with any of our devices, software, or technology. Hand-held devices are limited, although additional devices can be obtained with at least twenty-four hours’ notice.
Accessible Dispatch Program:
Need a ride? Book your WAV taxi with Accessible Dispatch and access the city like never before! Offering 24/7 accessible taxi service in all five boroughs. Book a ride on the Accessible Dispatch NYC app, available on the App and Google Play stores or online at www.accessibledispatch.com.
Booking is also available by calling (646) 599-9999, or call 311, NY Relay:711.
Visit accessibledispatch.com for more details.
Performances for People With Hearing Loss:
For information, please visit TheatreAccess.nyc.
Access Ticket Information:
To purchase, call Telecharge Access Services at 866-300-9761 or TDD/TTY 888-889-8587. To order wheelchair-only locations or transfer arm seats click the FIND TICKETS button and use the link for Wheelchair-Only Locations & Transfer Arm Seats.
Seating is accessible to all parts of the Orchestra without steps. There are no steps to the designated wheelchair seating location.
Located on the 2nd level: up 2 flights of stairs (23 steps). Please Note: On the Mezzanine or Balcony level, there are approximately 2 steps up/down per row. Entrance to Front Mezzanine is behind row F.
Handrails: Available at the end of every stepped seat row in the Mezzanine.
Wheelchair | Companion Seat Locations:
Orchestra: U1 | U3, T1-3; O24 | O22. O18-20; K27 | K21-25; O23 | N23-27; O21 | O15-19
Aisle Seat with Folding Armrest | Companion Locations:
Orchestra: R101 | R102; R2 | R4; R1 | R3; H22 | H20; K26 | K24; L27 | L25
Reservations are recommended but not necessary. If you prefer to reserve a device in advance, please call 212-757-5679, or email email@example.com and provide both your cell phone number and your email as methods of contact.
Loop technology is also available at this theatre.
There is a wheelchair accessible restroom (unisex) located on the main level. Additional restrooms are located up 1 flight (23 steps).