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Company Broadway Musical Show Tickets

Company Tickets

Bernard B Jacobs Theatre

242 West 45 Street

Between Broadway and 8th Avenue

New York NY 10036

Access Information

Access Information:

Theatre is not completely wheelchair accessible.

Shubert Audience Services
The Bernard B Jacobs Theatre provides accommodations for patrons who are blind, deaf, partially sighted, and/or have hearing loss. The theatre provides infrared assistive listening devices for every performance at the theatre. In addition, beginning four weeks after a show’s official opening night performance, hand-held audio description devices, hand-held captioning devices, and unlimited access to downloadable audio description and/or captioning for personal mobile devices are all available free of charge. Prior thereto, we offer live-caption via CART using a hand-held device, upon request with two-weeks’ advance notice. For assistance, or If you have questions, contact Shubert Audience Services at 212-944-3700 or audienceservices@shubertorg.com. There is also a representative at the Shubert Audience Services kiosk at every performance to assist any patron with any of our devices, software, or technology. Hand-held devices are limited, although additional devices can be obtained with at least twenty-four hours’ notice.

Accessible Dispatch Program:
Need a ride? Book your WAV taxi with Accessible Dispatch and access the city like never before! Offering 24/7 accessible taxi service in all five boroughs. Book a ride on the Accessible Dispatch NYC app, available on the App and Google Play stores or online at www.accessibledispatch.com.

Booking is also available by calling (646) 599-9999, or call 311, NY Relay:711.

Visit accessibledispatch.com for more details.

Access Ticket Information:

Performances for People With Hearing Loss:
For information, please visit TheatreAccess.nyc.

Access Ticket Information:
To purchase, call Telecharge Access Services at 866-300-9761 or TDD/TTY 888-889-8587. To order wheelchair-only locations or transfer arm seats click the FIND TICKETS button and use the link for Wheelchair-Only Locations & Transfer Arm Seats.

Accessibility by Seating Section:

Orchestra Location:
Seating is accessible to all parts of the Orchestra without steps. There are no steps to the designated wheelchair seating location.

Mezzanine Location:

Located on the Second Level, up 3 short flights of stairs (29 steps). Once on the Mezzanine Level there are approximately 2 steps up/down per row.

Handrails: Available at the end of every stepped seat row in the Mezzanine.
Jacobs Theatre Seating Chart with ADA Seats
Wheelchair | Companion Seat Locations:

Orchestra: R102 | R101, P101-102; R113 | R114, P114-115; P3 | P1, O1-3; P7 | P9-13; I21 | I115-19; J24 | J18-22; R24 | R18-22

Aisle Seat with Folding Armrest | Companion Locations:

Orchestra: K1 | K3; N1 | N3; N2 | N4

Assistive Listening System:

Reservations are recommended but not necessary. If you prefer to reserve a device in advance, please call 212-757-5679, or email reservations@soundassociates.com and provide both your cell phone number and your email as methods of contact.

Loop technology is also available at this theatre.

Elevators/Escalator:

None. No steps into theatre.

Restroom:

Wheelchair accessible (unisex) restroom located on the Orchesta level. Additional restrooms (not wheelchair accessible) are located down 1 flight of stairs (20 steps).

Water Fountain:

Located in restrooms.