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James Earl Jones Theatre

138 West 48th Street

Between 7th and 6th Avenues

New York NY 10036

Access Information

Access Information:

The theatre is equipped with induction loops for t-coil hearing aids. Infrared assisted listening devices are available to borrow at the Shubert Audience Services kiosk. Reservations are strongly

Access Ticket Information:

Performances for People With Hearing Loss:
For information, please visit TheatreAccess.nyc.

Access Ticket Information:
To purchase, call Telecharge Access Services at 866-300-9761 or TDD/TTY 888-889-8587. To order wheelchair-only locations or transfer arm seats click the FIND TICKETS button and use the link for Wheelchair-Only Locations & Transfer Arm Seats.

Accessibility by Seating Section:

Jones Theatre Seating Chart
Entering the Theatre
There are no steps to enter the theatre.

Getting to Your Seat
There is an elevator to access the lower level restrooms, the Mezzanine, and the Balcony.

Orchestra (first level)
The Orchestra has no steps.
There are 7 wheelchair locations: N18, P4, P7, P8, P11, P106, P108
There are 6 transfer locations: K101, M1, M2, M22, N2, O19

Mezzanine (second level)
The Mezzanine is up 2 flights of stairs consisting of 25 steps. The entrance to the Mezzanine is behind row H of the Mezzanine. There are approximately 2 steps between each row with a handrail on each step.
There are 5 wheelchair locations: Mezzanine Right Box A, Mezzanine G3, G18, G21, G22
There are 3 transfer locations: G2, G101, G112
Balcony (third level)
The Balcony is up 2 flights of stairs from the Mezzanine consisting of 30 steps. The entrance to the Blacony is behind row H of the Balcony. There are approximately 2 steps between each row with a handrail on each step.
There are 2 wheelchair locations: G19, G20
There are 3 transfer locations: G2, G101, G114

Elevators/Escalator:

An elevator is available to access lower level restrooms, as well as the Mezzanine, and Balcony levels of the theatre.

Restroom:

All restrooms are wheelchair accessible via the elevator. Restrooms are down 2 flights of stairs from the Orchestra, up 2 flights of stairs from the Orchestra, and up 4 flights of stairs from the Orchestra. Gender diversity is welcome here. Please use the restroom that best fits your identity or expression. Water fountains are in the lower lounge, Mezzanine and Blacony.