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James Earl Jones Theatre

138 West 48 Street

Between 7th and 6th Avenues

New York NY 10036

Access Information

Access Information:

Theatre is wheelchair accessible. There are no steps into the theatre.

Shubert Audience Services
The James Earl Jones Theatre provides accommodations for patrons who are blind, deaf, partially sighted, and/or have hearing loss. The theatre provides infrared assistive listening devices for every performance at the theatre. In addition, beginning four weeks after a show’s official opening night performance, hand-held audio description devices, hand-held captioning devices, and unlimited access to downloadable audio description and/or captioning for personal mobile devices are all available free of charge. Prior thereto, we offer live-caption via CART using a hand-held device, upon request with two-weeks’ advance notice. For assistance, or if you have questions, contact Shubert Audience Services at 212-944-3700 or There is also a representative at the Shubert Audience Services kiosk at every performance to assist any patron with any of our devices, software, or technology. Hand-held devices are limited, although additional devices can be obtained with at least twenty-four hours’ notice.

Accessible Dispatch Program:
Need a ride? Book your WAV taxi with Accessible Dispatch and access the city like never before! Offering 24/7 accessible taxi service in all five boroughs. Book a ride on the Accessible Dispatch NYC app, available on the App and Google Play stores or online at

Booking is also available by calling (646) 599-9999, or call 311, NY Relay:711.

Visit for more details.

Access Ticket Information:

Performances for People With Hearing Loss:
For information, please visit

Access Ticket Information:
To purchase, call Telecharge Access Services at 866-300-9761 or TDD/TTY 888-889-8587. To order wheelchair-only locations or transfer arm seats click the FIND TICKETS button and use the link for Wheelchair-Only Locations & Transfer Arm Seats.

Accessibility by Seating Section:

Orchestra Location: Seating is accessible to all parts of the Orchestra without steps.

Mezzanine Location: Accessible via elevator or up 25 steps. Please note: On the Mezzanine level there are approximately 2 steps down per row. Entrance to Mezzanine is behind Row H.

Balcony Location: Accessible via elevator or up 55 steps. Please note: On the Balcony level there are approximately 2 steps down per row. Entrance to Balcony is behind Row F.

Handrails: Available at the end of every stepped seat row in the Mezzanine and Balcony.
James Earl Jones Theatre Seating Chart with ADA Seats

Wheelchair  | Companion Seat Locations:

Orchestra: P11 | P13, 15, 17; P7 | P5, 3, 1; P106 | P105, 104, 103; P108 | P109, 110, 111; P4 | P2, O2, 4; P8 | P10, 12, 14; N20 | N18, 16, 14
Mezzanine: G21 | G23, 17, 15; G3 | G1, 7, 9; G18 | G16, 14, 12; G22 | G24, F22, 24
Balcony: G19 | G21, 15, 13; G20 | G22, 16, 14

Aisle Seat with Folding Armrest | Companion Locations:
Orchestra: O19 | O17; M1 | M3; K101 | K102; M2 | M4; N2 | N4; M22 | M20
Mezzanine: G101 | G102; G112 | G111; G2 | G4
Balcony: G101 | G102; G114 | G113; G2 | G4

Assistive Listening System:

Reservations are not necessary. If you prefer to reserve a device in advance, please call 212-757-5679, or email and provide both your cell phone number and your email as methods of contact.

Loop technology is also available at this theatre.


An elevator is available to access lower level restrooms, as well as the Mezzanine, and Balcony levels of the theatre.


Lower Lounge: Wheelchair accessible restrooms are available via elevator or down 19 steps.
Mezzanine Level: Wheelchair accessible restrooms are available via elevator or up 25 steps.
Balcony Level: Wheelchair accessible restrooms are available via elevator or up 55 steps.

Water Fountain:

Accessible fountains located in the lower lounge, mezzanine level, and balcony level.