Access Into Theater:
The Hayes Theater is accessible with an elevator reaching from the lower level café to the mezzanine. The Box Office is accessible from the sidewalk.
Performances for People With Hearing Loss:
Open Captioning is provided for one performance during each of the productions playing at The Hayes Theater. During an Open Caption performance, text will be displayed at the side of the stage with dialogue from the production and sound effects from the stage in real time.
For information, please visit TheatreAccess.nyc.
To purchase, call Telecharge Access Services: (866) 300-9761: (800) 872-8997; TDD/TTY: (888)889-8587 or To order wheelchair or transfer arm locations click the Find Tickets button and use the link for Wheelchair-Only Locations & Transfer Arms Seats.
Wheelchair seating is located in both the Orchestra and Mezzanine.
Orchestra: There are no steps to the designated wheelchair sections.
Mezzanine: There are no steps to the designated wheelchair sections. There are steps between the rows. Entrance to Mezzanine is behind row J.
Wheelchair | Companion Seat Locations:
Orchestra: R101 | R102;| R110 | R109 ; R1 | R3 ; R2 | R4
Mezzanine: J104 | J105; J110 | J111, J112, J113; J102 | J101
Aisle Seat with Folding Armrest | Companion Locations:
Orchestra: J101 | J102; J112 | J111; N101 | N102 | N112 | N111: O1 | O3; O2 | O4; K1 | K3; K2 | K4
Both Infrared Assisted Listening Devices and the Loop Assistive Listening System - a wireless technology that transmits speech or music on stage directly to theatergoers' cochlear implants and hearing aids with T-coils are available.
There are accessible men’s and women’s restrooms on both the lower lobby and mezzanine levels.
The water fountain is located in the lower lobby.