Theatre is not completely wheelchair accessible.
There are no steps into the theatre from the sidewalk. Please be advised that where there are steps either into or within the theatre, we are unable to provide assistance.
Shubert Audience Services
The Majestc Theatre provides accommodations for patrons who are blind, deaf, partially sighted, and/or have hearing loss. The theatre provides infrared assistive listening devices for every performance at the theatre. In addition, beginning four weeks after a show’s official opening night performance, hand-held audio description devices, hand-held captioning devices, and unlimited access to downloadable audio description and/or captioning for personal mobile devices are all available free of charge. Prior thereto, we offer live-caption via CART using a hand-held device, upon request with two-weeks’ advance notice. For assistance, or If you have questions, contact Shubert Audience Services at 212-944-3700 or email@example.com. There is also a representative at the Shubert Audience Services kiosk at every performance to assist any patron with any of our devices, software, or technology. Hand-held devices are limited, although additional devices can be obtained with at least twenty-four hours’ notice.
The Phantom of the Opera provides real-time translations, on your mobile device. Language Subtitles are available in Spanish, Japanese and Simplified Chinese. For more information, visit the Shubert Audience Services kiosk inside the theatre.
Accessible Dispatch Program:
Need a ride? Book your WAV taxi with Accessible Dispatch and access the city like never before! Offering 24/7 accessible taxi service in all five boroughs. Book a ride on the Accessible Dispatch NYC app, available on the App and Google Play stores or online at www.accessibledispatch.com.
Booking is also available by calling (646) 599-9999, or call 311, NY Relay:711.
Visit accessibledispatch.com for more details.
Performances for People With Hearing Loss:
For information, please visit TheatreAccess.nyc.
There will be an Open Captioned and Sign Language Interpreted Performance on Thursday - May 16 @ 2pm & Thursday - May 23 @ 2pm.
Access Ticket Information:
To purchase, call Telecharge Access Services at 866-300-9761 or TDD/TTY 888-889-8587. To order wheelchair-only locations or transfer arm seats click the FIND TICKETS button and use the link for Wheelchair-Only Locations & Transfer Arm Seats.
There are steps to the Orchestra beginning with row I. There are no steps to the designated wheelchair seating location. No steps to rows AA - H.
Located on 2nd level, up 3 flights (51 steps). Please Note: On the Mezzanine level, there are approximately 2 steps up/down per row. Entrance to Mezzanine is behind row G of the front Mezzanine.
Handrails: Available at every stepped-row,except in the Mezzanine and Rear Orchestra, where handrails are only available on the far side aisles.
Wheelchair | Companion Seat Locations:
Orchestra: D18 | D12-16; C17 | D13-17; C18 | C12-16; C19 | B13-17
Aisle Seat with Folding Armrest | Companion Locations:
Orchestra: G2 | G4; F19 | F17; H1 | H3; W114 | W113; T1 | T3; V2 | V4
Reservations are not necessary. Drivers license or ID with printed address required as a deposit. Please e-mail Infrared@SoundAssociates.com or call: 212-757-5679 ext 110 to reserve in advance.
Loop technology is also available at this theatre.
Phantom of the Opera offers the Audien™ translation system in French, Japanese, Portuguese, and Spanish. Advance reservations are required. For more information go to www.BroadwayTranslations.com.
A wheelchair accessible unisex restroom is located on the Main Level (no steps). Additional restrooms (not wheelchair accessible) are Located up 42 steps (down 9 steps from Mezzanine). Also in the Lower Lounge - down 2 flights (19 steps).