Infrared assisted listening devices and neck induction (t-coil) loop receivers are available to borrow at the Shubert Audience Services kiosk. Reservations are strongly recommended.
Audio Description and Captioning
4 Weeks After Opening
Audio description and personal captioning are available on your mobile device by downloading the GalaPro app from Apple or Google. Hand-held devices are available to borrow at the Shubert Audience Services kiosk. Reservations are strongly recommended.
To learn if audio description and personal captioning are available, email firstname.lastname@example.org at least 2 weeks before your desired performance.
Performances for People With Hearing Loss:
For information, please visit TheatreAccess.nyc.
Access Ticket Information:
To purchase, call Telecharge Access Services at 866-300-9761 or TDD/TTY 888-889-8587. To order wheelchair-only locations or transfer arm seats click the FIND TICKETS button and use the link for Wheelchair-Only Locations & Transfer Arm Seats.
Entering the Theatre
There are no steps to enter the theatre.
Getting to Your Seat
There are no elevators or escalators in this theatre.
Orchestra (first level)
Seating is accessible to most parts of the Orchestra without steps. There is approximately 1 step to rows O, P, and Q.
There are 5 wheelchair locations: L18, L19, L20, N19, N20
There are 5 transfer locations: A114, E101, E114, N101, N1
Mezzanine (second level)
The Mezzanine is up 3 flights of stairs consisting of 30 steps. The entrance to the Mezzanine is between the Front Mezzanine and Rear Mezzanine. There are approximately 2 steps between each row with a handrail on each step.
There are 4 transfer locations: Front Mezzanine E26, Rear Mezzanine E26, F25, F26
There is a wheelchair accessible restroom. Restrooms are down 2 flights of stairs from the Orchestra. Gender diversity is welcome here. Please use the restroom that best fits your identity or expression. The water fountain is located in the lobby.