Access Into Theatre
The theatre is wheelchair accessible.
Shubert Audience Services
The Longacre Theatre provides accommodations for patrons who are blind, deaf, partially sighted, and/or have hearing loss. The theatre provides infrared assistive listening devices for every performance at the theatre. In addition, beginning four weeks after a show’s official opening night performance, hand-held audio description devices, hand-held captioning devices, and unlimited access to downloadable audio description and/or captioning for personal mobile devices are all available free of charge. Prior thereto, we offer live-caption via CART upon request with two-weeks’ advance notice. For assistance, or If you have questions, contact Shubert Audience Services at 212-944-3700 or audienceservices@shubertorgcom. There is also a representative at the Shubert Audience Services kiosk at every performance to assist any patron with any of our devices, software, or technology. Hand-held devices are limited, although additional devices can be obtained with at least twenty-four hours’ notice.
Accessible Dispatch Program:
Need a ride? Book your WAV taxi with Accessible Dispatch and access the city like never before! Offering 24/7 accessible taxi service in all five boroughs. Book a ride on the Accessible Dispatch NYC app, available on the App and Google Play stores or online at www.accessibledispatch.com.
Booking is also available by calling (646) 599-9999, or call 311, NY Relay:711.
Visit accessibledispatch.com for more details.
Performances for People With Hearing Loss:
For information, please visit TheatreAccess.nyc.
Access Ticket Information:
To purchase, call Telecharge Access Services at 866-300-9761 or TDD/TTY 888-889-8587. To order wheelchair-only locations or transfer arm seats click the FIND TICKETS button and use the link for Wheelchair-Only Locations & Transfer Arm Seats.
Seating is accessible to all parts of the Orchestra without steps. Wheelchair seating in Orchestra Only.
Second level - Up 2 flights of stairs.
Third level - Up 4 flights of stairs from the Orchestra.
Handrails: Available at the end of every stepped seat row in the Mezzanine and Balcony.
Wheelchair | Companion Seat Locations:
Orchestra: M102 | M103-105; K16 | K10-14; N115 | N112-114
Aisle Seat with Folding Armrest | Companion Locations:
Orchestra: M116 | M115; L101 | L102
Reservations are not necessary. Drivers license or ID with printed address required as a deposit. Please e-mail Infrared@SoundAssociates.com or call: 212-757-5679 ext 110 to reserve in advance.
Loop technology is also available at this theatre.
Small elevator will not accommodate all wheelchairs. Elevator dimensions 45”w x 41”d with 32” opening.
Accessible restroom available by elevator. (Please note size limitation above.) Ask for assistance at the theatre. Additional restrooms (non-accessible) are located 1 flight down 20 steps.