Access Into Theatre:
Theatre is not completely wheelchair accessible. There are no steps into the theatre from the sidewalk. Please be advised that where there are steps either into or within the theatre, we are unable to provide assistance.
Shubert Audience Services
The Music Box Theatre provides accommodations for patrons who are blind, deaf, partially sighted, and/or have hearing loss. The theatre provides infrared assistive listening devices for every performance at the theatre. In addition, beginning four weeks after a show’s official opening night performance, hand-held audio description devices and hand-held captioning devices are available, and there is unlimited access to downloadable audio description and/or captioning for personal mobile devices free of charge. (Hand-held devices are limited, although additional devices can be obtained with at least twenty-four hours’ notice.) If you have questions, contact Shubert Audience Services at 212-944-3700 or email@example.com. There is also a representative at the Shubert Audience Services kiosk at every performance to assist any patron with any of our devices, software, or technology.
Dear Evan Hansen provides real-time translations, on your mobile device. Language Subtitles are available in Spanish. For more information, visit the Shubert Audience Services kiosk inside the theatre.
Accessible Dispatch Program:
Need a ride? Book your WAV taxi with Accessible Dispatch and access the city like never before! Offering 24/7 accessible taxi service in all five boroughs. Book a ride on the Accessible Dispatch NYC app, available on the App and Google Play stores or online at www.accessibledispatch.com.
Booking is also available by calling (646) 599-9999, or call 311, NY Relay:711.
Visit accessibledispatch.com for more details.
Performances for People With Hearing Loss:
For information, please visit TheatreAccess.nyc.
Access Ticket Information:
To purchase, call Telecharge Access Services at 866-300-9761 or TDD/TTY 888-889-8587. To order wheelchair-only locations or transfer arm seats click the FIND TICKETS button and use the link for Wheelchair-Only Locations & Transfer Arm Seats.
Seating is accessible to all parts of the Orchestra without steps. Wheelchair seating is available in the Orchestra only.
Located up 2 flights of stairs (38 steps). Once on the Mezzanine level there are approximately two steps down per row. Entrance to the Mezzanine is behind row L.
Handrails: Available at the end of every stepped seat row in the Mezzanine.
Wheelchair | Companion Seat Locations:
Orchestra: L28 | K20 - 24; L24 | L18-22; L27 | L21-25 | N27 | N21-25; N28 | N24-26
Aisle Seat with Folding Armrest | Companion Locations:
Orchestra: J1 | J3; L114 | L113; J101 | J102; N101 | N102
Reservations are not necessary. Drivers license or ID with printed address required as a deposit. Please e-mail Infrared@SoundAssociates.com or call: (212) 582-7678 to reserve in advance.
Loop technology is also available at this theatre.
Located in the lobby. Accessible at 54", with TTY utility outlet and shelf.
Wheelchair accessible (main floor). Additional restrooms are located down one flight of steps (29 steps in Lower Lounge) and up one flight (19 steps in Mezzanine).
Located in the lobby. Accessible at 36".