Alert -

There will be no late seating for Dear Evan Hansen. Patrons arriving after the performance has begun will not be admitted until intermission. After intermission, there will be no admittance for Act II.

Dear Evan Hansen Musical Broadway Show Tickets

Dear Evan Hansen Tickets & Information

Music Box Theatre

239 West 45th Street

Between Broadway and 8th Avenue

New York NY 10036 View on map

Access Information

Access Information:

Access Into Theatre:
Theatre is not completely wheelchair accessible. There are no steps into the theatre from the sidewalk. Please be advised that where there are steps either into or within the theatre, we are unable to provide assistance.

Shubert Audience Services
The Music Box Theatre provides at least 10 infrared assistive listening devices for every performance at the theatre. Beginning 4 weeks after a show’s official opening night performance, at least 10 audio description devices are available for every performance at the theatre. In addition, there is unlimited access to downloadable audio description software for personal mobile devices, available beginning 4 weeks after a show’s official opening night performance, which provides an automated detailed account of the visual of the production, free of charge, for blind or partially sighted patrons. The theatre also offers hand-held devices and software that provide captioning for deaf or hard of hearing patrons, available beginning 4 weeks after a show’s official opening night performance. Additional devices can be available with at least 24 hours’ notice by contacting Shubert Audience Services at 212-944-3700 or audienceservices@shubertorg.com. There is also a representative at the Shubert Audience Services kiosk at every performance to assist any patron with the audio description devices, software, or captioning devices.

Access Ticket Information:

Performances for People With Hearing Loss:
For information, please visit TheatreAccess.nyc.

Please Note: There will be an Open Captioned Performance of Dear Evan Hansen on Wednesday - June 27 @ 8pm.

Access Ticket Information:
To purchase, call Telecharge.com at: (212) 239-6222 or outside the NY metro area,: (800) 872-8997; TDD/TTY: (212) 239-2820 or TDD/TTY: (888)889-8587 or To order wheelchair or transfer arm locations select the Find Tickets button and click on the link in the “For special-access seating” section.

Accessibility by Seating Section:

Orchestra Location:
Seating is accessible to all parts of the Orchestra without steps. Wheelchair seating is available in the Orchestra only.

Mezzanine Location:
Located up 2 flights of stairs (38 steps). Once on the Mezzanine level there are approximately two steps down per row. Entrance to the Mezzanine is behind row L.

Handrails: Available at the end of every stepped seat row in the Mezzanine.
Music Box Theatre Seating Chart with ADA Seats

Assistive Listening System:

Reservations are not necessary. Drivers license or ID with printed address required as a deposit. Please e-mail Infrared@SoundAssociates.com or call: (212) 582-7678 to reserve in advance.

Loop technology is also available at this theatre.

Elevators/Escalator:

None available.

Pay Phone:

Located in the lobby. Accessible at 54", with TTY utility outlet and shelf.

Restroom:

Wheelchair accessible (main floor). Additional restrooms are located down one flight of steps (29 steps in Lower Lounge) and up one flight (19 steps in Mezzanine).

Water Fountain:

Located in the lobby. Accessible at 36".