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Lobby Hero Tickets & Information

The Hayes Theater

240 West 44th Street

(Between Broadway and 8th Avenue)

New York NY 10036 View on map

Access Information

Access Information:

Access Into Theater:
The Hayes Theater is accessible with an elevator reaching from the lower level café to the mezzanine. The Box Office is accessible from the sidewalk.

Access Ticket Information:

Performances for People With Hearing Loss:
Open Captioning is provided for one performance during each of the productions playing at The Hayes Theater. During an Open Caption performance, text will be displayed at the side of the stage with dialogue from the production and sound effects from the stage in real time.

For information, please visit TheatreAccess.nyc.

For Lobby Hero Open Captioning will be available on Saturday, April 14 at 2pm.

Open Captioning is being provided, in part, by a grant from Theater Development Fund’s TAP Plus program in partnership with the NY State Council on the Arts.

Special Access:
To purchase, call Telecharge.com at: (212) 239-6222 or outside the NY metro area,: (800) 872-8997; TDD/TTY: (212) 239-2820 or TDD/TTY: (888)889-8587 or To order wheelchair or transfer arm locations select the Find Tickets button and click on the link in the “For special-access seating” section.

Accessibility by Seating Section:

Wheelchair seating is located in both the Orchestra and Mezzanine.

Orchestra: There are no steps to the designated wheelchair sections.

Mezzanine: There are no steps to the designated wheelchair sections. There are steps between the rows. Entrance to Mezzanine is behind row J.
Helen Hayes Theatre Seating Chart with ADA Seats

Assistive Listening System:

Both Infrared Assisted Listening Devices and the Loop Assistive Listening System - a wireless technology that transmits speech or music on stage directly to theatergoers' cochlear implants and hearing aids with T-coils are available.

Pay Phone:

None available.

Restroom:

There are accessible men’s and women’s restrooms on both the lower lobby and mezzanine levels.

Water Fountain:

The water fountain is located in the lower lobby.