Theatre is not completely wheelchair accessible.
Shubert Audience Services
The Broadway Theatre provides accommodations for patrons who are blind, deaf, partially sighted, and/or have hearing loss. The theatre provides infrared assistive listening devices for every performance at the theatre. In addition, beginning four weeks after a show’s official opening night performance, hand-held audio description devices and hand-held captioning devices are available, and there is unlimited access to downloadable audio description and/or captioning for personal mobile devices free of charge. (Hand-held devices are limited, although additional devices can be obtained with at least twenty-four hours’ notice.) If you have questions, contact Shubert Audience Services at 212-944-3700 or firstname.lastname@example.org. There is also a representative at the Shubert Audience Services kiosk at every performance to assist any patron with any of our devices, software, or technology.
Accessible Dispatch Program:
Need a ride? Book your WAV taxi with Accessible Dispatch and access the city like never before! Offering 24/7 accessible taxi service in all five boroughs. Book a ride on the Accessible Dispatch NYC app, available on the App and Google Play stores or online at www.accessibledispatch.com.
Booking is also available by calling (646) 599-9999, or call 311, NY Relay:711.
Visit accessibledispatch.com for more details.
Performances for People With Hearing Loss:
For information, please visit TheatreAccess.nyc.
Access Ticket Information:
To purchase, call Telecharge Access Services at 866-300-9761 or TDD/TTY 888-889-8587. To order wheelchair-only locations or transfer arm seats click the FIND TICKETS button and use the link for Wheelchair-Only Locations & Transfer Arm Seats.
Orchestra: Seating is accessible to all parts of the Orchestra without steps. Wheelchair seating is located in the Orchestra only.
Mezzanine (second level): 2 flights of stairs (up 31 steps) 11 steps/landing/9 steps/landing with restrooms/3 steps/landing/8 steps. Please note, once on the Mezzanine level there are approx 2 steps up/down per row. Entrance to Mezz. is behind Front Mezzanine row F and in front row A of rear mezzanine.
Handrails: Available at the end of every stepped seat row in the Mezzanine.
Wheelchair | Companion Seat Locations:
Orchestra: F18 | F12 - 16; Q27 | Q21 - 25; Q28 | Q22 - 26; Q101 | Q102 - 104; S113 | S110 - 112; S27 | S21 - 25; S28 | S22 - 26
Aisle Seat with Folding Armrest | Companion Locations:
Orchestra: I24 | I22; J23 | J21; J24 | J22; L27 | L25; L28 | L26; P114 | P113; P28 | P26
Reservations are not necessary. Drivers license or ID with printed address required as a deposit. Please e-mail Infrared@SoundAssociates.com or call: (212) 582-7678 to reserve in advance.
Loop technology is also available at this theatre.
Located in lobby.
Wheelchair accessible (unisex) restroom on lobby level. Additional restrooms are located either down 1 flight of steps in the lower lounge (down 23 steps) or upstairs 1-1/2 flights (20 steps).
Located in restrooms.