Access Into Theatre:
Theatre is not completely wheelchair accessible. There are no steps into the theatre from the sidewalk. Please be advised that where there are steps either into or within the theatre, we are unable to provide assistance.
Shubert Audience Services
The Shubert Theatre provides accommodations for patrons who are blind, deaf, partially sighted, and/or have hearing loss. The theatre provides infrared assistive listening devices for every performance at the theatre. In addition, beginning four weeks after a show’s official opening night performance, hand-held audio description devices and hand-held captioning devices are available, and there is unlimited access to downloadable audio description and/or captioning for personal mobile devices free of charge. (Hand-held devices are limited, although additional devices can be obtained with at least twenty-four hours’ notice.) If you have questions, contact Shubert Audience Services at 212-944-3700 or firstname.lastname@example.org. There is also a representative at the Shubert Audience Services kiosk at every performance to assist any patron with any of our devices, software, or technology.
Accessible Dispatch Program:
Need a ride? Book your WAV taxi with Accessible Dispatch and access the city like never before! Offering 24/7 accessible taxi service in all five boroughs. Book a ride on the Accessible Dispatch NYC app, available on the App and Google Play stores or online at www.accessibledispatch.com.
Booking is also available by calling (646) 599-9999, or call 311, NY Relay:711.
Visit accessibledispatch.com for more details.
Performances for People With Hearing Loss:
For information, please visit TheatreAccess.nyc.
Access Ticket Information:
To purchase, call Telecharge Access Services at 866-300-9761 or TDD/TTY 888-889-8587. To order wheelchair-only locations or transfer arm seats click the FIND TICKETS button and use the link for Wheelchair-Only Locations & Transfer Arm Seats.
Seating is accessible to all parts of the Orchestra without steps. There are no steps to the designated wheelchair seating location.
Located on the 2nd level, up 2 flights of stairs (34 steps). Please Note: On the Mezzanine or Balcony level, there are approximately 2 steps per row. Entrance to Mezzanine is behind row K.
Located on the 3rd level, up 3 flights of stairs (56 steps) from the Orchestra. Please Note: On the Mezzanine or Balcony level, there are approximately 2 steps per row. Entrance to Balcony is behind row J.
Handrails: Available at the end of every stepped seat row in the Mezzanine and Balcony.
Wheelchair | Companion Seat Locations:
Orchestra: T101 | T102, S103-104; T2 | T4, S2-4; T13 | T11, T7-9; T17 | T19, S19-21; T113 | T112, S111-112; T1 | T3, S1-3; T23 | T21, S23-25
Aisle Seat with Folding Armrest | Companion Locations:
Orchestra: S101 |S102; S114 | S113; R2 | R4; R25 | R23; O26 | O24
Reservations are not necessary. Drivers license or ID with printed address required as a deposit. Please e-mail Infrared@SoundAssociates.com or call: (212) 582-7678 to reserve in advance.
Loop technology is also available at this theatre.
Located in the ticket lobby. Accessible at 54".
Not wheelchair accessible. Located down 1 flight of stairs (20 steps). Restrooms are also located on the Mezzanine & Balcony Levels. Wheelchair accessible restrooms are located at Sardi's Restaurant (4th floor, accessible via elevator) directly across the street.
Located in the ticket lobby.