Company tickets access information, Broadway, New York, Musical tickets

Access Information

Access Information:

Theatre is not completely wheelchair accessible.

Shubert Audience Services
The Bernard B Jacobs Theatre provides accommodations for patrons who are blind, deaf, partially sighted, and/or have hearing loss. The theatre provides infrared assistive listening devices for every performance at the theatre. In addition, beginning four weeks after a show’s official opening night performance, hand-held audio description devices and hand-held captioning devices are available, and there is unlimited access to downloadable audio description and/or captioning for personal mobile devices free of charge. (Hand-held devices are limited, although additional devices can be obtained with at least twenty-four hours’ notice.) If you have questions, contact Shubert Audience Services at 212-944-3700 or audienceservices@shubertorg.com. There is also a representative at the Shubert Audience Services kiosk at every performance to assist any patron with any of our devices, software, or technology.

Accessible Dispatch Program:
Need a ride? Book your WAV taxi with Accessible Dispatch and access the city like never before! Offering 24/7 accessible taxi service in all five boroughs. Book a ride on the Accessible Dispatch NYC app, available on the App and Google Play stores or online at www.accessibledispatch.com.

Booking is also available by calling (646) 599-9999, or call 311, NY Relay:711.

Visit accessibledispatch.com for more details.

Access Ticket Information:

Performances for People With Hearing Loss:
For information, please visit TheatreAccess.nyc.

Access Ticket Information:
To purchase, call Telecharge Access Services at 866-300-9761 or TDD/TTY 888-889-8587. To order wheelchair-only locations or transfer arm seats click the FIND TICKETS button and use the link for Wheelchair-Only Locations & Transfer Arm Seats.

Access Ticket Information:

Performances for People With Hearing Loss:
For information, please visit TheatreAccess.nyc.

Access Ticket Information:
To purchase, call Telecharge.com at: (212) 239-6222 or outside the NY metro area,: (800) 872-8997; TDD/TTY: (212) 239-2820 or TDD/TTY: (888)889-8587 or To order wheelchair or transfer arm locations select the Find Tickets button and click on the link in the “For special-access seating” section.

Accessibility by Seating Section:

Orchestra Location:
Seating is accessible to all parts of the Orchestra without steps. There are no steps to the designated wheelchair seating location.

Mezzanine Location:
Located on the Second Level, up 3 short flights of stairs (29 steps). Once on the Mezzanine Level there are approximately 2 steps up/down per row.

Handrails: Available at the end of every stepped seat row in the Mezzanine.
Jacobs Theatre Seating Chart with ADA Seats

Jacobs Theatre Seating Chart with ADA Seats

Wheelchair | Companion Seat Locations:

Orchestra: R102 | R101, P101-102; R113 | R114, P114-115; P3 | P1, O1-3; P7 | P9-13; I21 | I115-19; J24 | J18-22; R24 | R18-22

Aisle Seat with Folding Armrest | Companion Locations:

Orchestra: K1 | K3; N1 | N3; N2 | N4

Assistive Listening System:

Reservations are not necessary. Drivers license or ID with printed address required as a deposit. Please e-mail Infrared@SoundAssociates.com or call: (212) 582-7678 to reserve in advance.

An Induction Loop is also available.

Elevators/Escalator:

None. No steps into theatre.

Pay Phone:

Located in the lobby. Accessible at 54".

Restroom:

Wheelchair accessible (unisex) restroom located on the Orchesta level. Additional restrooms (not wheelchair accessible) are located down 1 flight of stairs (20 steps).

Water Fountain:

Located in restrooms.