Phantom of the Opera Broadway Tickets

The Phantom of the Opera Tickets & Information

Majestic Theatre

245 West 44th St

Between Broadway and 8th Avenue

New York NY 10036 View on map

Access Information

Access Information:

Theatre is not completely wheelchair accessible.
There are no steps into the theatre from the sidewalk. Please be advised that where there are steps either into or within the theatre, we are unable to provide assistance.

Shubert Audience Services
The Majestic Theatre provides at least 10 infrared assistive listening devices for every performance at the theatre. Beginning 4 weeks after a show’s official opening night performance, at least 10 audio description devices are available for every performance at the theatre. In addition, there is unlimited access to downloadable audio description software for personal mobile devices, available beginning 4 weeks after a show’s official opening night performance, which provides an automated detailed account of the visual of the production, free of charge, for blind or partially sighted patrons. The theatre also offers hand-held devices and software that provide captioning for deaf or hard of hearing patrons, available beginning 4 weeks after a show’s official opening night performance. Additional devices can be available with at least 24 hours’ notice by contacting Shubert Audience Services at 212-944-3700 or audienceservices@shubertorg.com. There is also a representative at the Shubert Audience Services kiosk at every performance to assist any patron with the audio description devices, software, or captioning devices.

Language Subtitles
The Phantom of the Opera provides real-time translations, on your mobile device. Language Subtitles are available in Spanish, Japanese and Simplified Chinese. For more information, visit the Shubert Audience Services kiosk inside the theatre.

Accessible Dispatch Program:
Access the city like never before! Order an accessible taxi from your smartphone or by calling 646.599.9999 today. The program offers an expansive service area that accommodates pick-ups and drop-offs in all five boroughs.

Visit accessibledispatch.com for more details.

Access Ticket Information:

Performances for People With Hearing Loss:
For information, please visit TheatreAccess.nyc.

Access Ticket Information:
To purchase, call Telecharge Access Services at 866-300-9761 or TDD/TTY 888-889-8587. To order wheelchair-only locations or transfer arm seats click the FIND TICKETS button and use the link for Wheelchair-Only Locations & Transfer Arm Seats.

Access Ticket Information:

Performances for People With Hearing Loss:
For information, please visit TheatreAccess.nyc.

Access Ticket Information:
To purchase, call Telecharge Access Services at 866-300-9761 or TDD/TTY 888-889-8587. To order wheelchair-only locations or transfer arm seats click the FIND TICKETS button and use the link for Wheelchair-Only Locations & Transfer Arm Seats.

Accessibility by Seating Section:

Orchestra Location:
There are steps to the Orchestra beginning with row I. There are no steps to the designated wheelchair seating location. No steps to rows AA - H.

Mezzanine Location:
Located on 2nd level, up 3 flights (51 steps). Please Note: On the Mezzanine level, there are approximately 2 steps up/down per row. Entrance to Mezzanine is behind row G of the front Mezzanine.

Handrails: Available at every stepped-row,except in the  Mezzanine and Rear Orchestra, where handrails are only available  on the far side aisles.Majestic Theatre Seating Chart with ADA Seats

Assistive Listening System:

Reservations are not necessary. Drivers license or ID with printed address required as a deposit. Please e-mail Infrared@SoundAssociates.com or call: (212) 582-7678 to reserve in advance.

Loop technology is also available at this theatre.

Audio Translation:
Phantom of the Opera offers the Audien™ translation system in French, Japanese, Portuguese, and Spanish. Advance reservations are required. For more information go to www.BroadwayTranslations.com.

Elevators/Escalator:

None available.

Pay Phone:

Located in the lobby. Accessible at 54".

Restroom:

A wheelchair accessible unisex restroom is located on the Main Level (no steps). Additional restrooms (not wheelchair accessible) are Located up 42 steps (down 9 steps from Mezzanine). Also in the Lower Lounge - down 2 flights (19 steps).