Phantom of the Opera Broadway Tickets

The Phantom of the Opera Tickets & Information

Majestic Theatre

245 West 44th St

Between Broadway and 8th Avenue

New York NY 10036 View on map

Access Information

Access Information:

Theatre is not completely wheelchair accessible.
There are no steps into the theatre from the sidewalk. Please be advised that where there are steps either into or within the theatre, we are unable to provide assistance.

Shubert Audience Services
The Majestic Theatre provides at least 10 audio description devices for every performance at the theatre. In addition, there is unlimited access to downloadable audio description software for personal mobile devices, available beginning 4 weeks after a show’s opening performance, which provides an automated detailed account of the visual of the production, free of charge, for blind or partially sighted patrons. The theatre also offers hand-held devices and software that provide captioning for deaf or hard of hearing patrons, available beginning 4 weeks after a show’s opening performance. Additional devices can be available with at least 24 hours’ notice by contacting Shubert Audience Services at 212-944-3700 or There is also a representative at the Shubert Audience Services kiosk at every performance to assist any patron with the audio description devices, software, or captioning devices.

Access Ticket Information:

Performances for People With Hearing Loss:
For information, please visit
Please Note: There will be an Open Captioned Performance of Phantom of the Opera on Tuesday - September 19 @ 7pm.

Access Ticket Information:
To purchase, call at: (212) 239-6222 or outside the NY metro area,: (800) 872-8997; TDD/TTY: (212) 239-2820 or TDD/TTY: (888)889-8587 or To order wheelchair or transfer arm locations select the Find Tickets button and click on the link in the “For special-access seating” section.

Accessibility by Seating Section:

Orchestra Location:
There are steps to the Orchestra beginning with row I. There are no steps to the designated wheelchair seating location. No steps to rows AA - H.

Mezzanine Location:
Located on 2nd level, up 3 flights (51 steps). Please Note: On the Mezzanine level, there are approximately 2 steps up/down per row. Entrance to Mezzanine is behind row G of the front Mezzanine.

Handrails: Available at every stepped-row,except in the  Mezzanine and Rear Orchestra, where handrails are only available  on the far side aisles.Majestic Theatre Seating Chart with ADA Seats

Assistive Listening System:

Reservations are not necessary. Drivers license or ID with printed address required as a deposit. Please e-mail or call: (212) 582-7678 to reserve in advance.

Loop technology is also available at this theatre.

Audio Translation:
Phantom of the Opera offers the Audien™ translation system in French, Japanese, Portuguese, and Spanish. Advance reservations are required. For more information go to


None available.

Pay Phone:

Located in the lobby. Accessible at 54".


A wheelchair accessible unisex restroom is located on the Main Level (no steps). Additional restrooms (not wheelchair accessible) are Located up 42 steps (down 9 steps from Mezzanine). Also in the Lower Lounge - down 2 flights (19 steps).