Theatre is not completely wheelchair accessible.
There are no steps into the theatre from the sidewalk. Please be advised that where there are steps either into or within the theatre, we are unable to provide assistance.
Performances for People With Hearing Loss:
For information, please visit TheatreAccess.nyc.
Access Ticket Information:
To purchase, call Telecharge.com at: (212) 239-6222 or outside the NY metro area,: (800) 872-8997; TDD/TTY: (212) 239-2820 or TDD/TTY: (888)889-8587 or To order wheelchair or transfer arm locations select the Find Tickets button and click on the link in the “For special-access seating” section.
There are steps to the Orchestra beginning with row I. There are no steps to the designated wheelchair seating location. No steps to rows AA - H.
Located on 2nd level, up 3 flights (51 steps). Please Note: On the Mezzanine level, there are approximately 2 steps up/down per row. Entrance to Mezzanine is behind row G of the front Mezzanine.
Handrails: Available at every stepped-row,except in the Mezzanine and Rear Orchestra, where handrails are only available on the far side aisles.
Reservations are not necessary. Drivers license or ID with printed address required as a deposit. Please e-mail Infrared@SoundAssociates.com or call: (212) 582-7678 to reserve in advance.
Loop technology is also available at this theatre.
Phantom of the Opera offers the Audien™ translation system in French, Japanese, Portuguese, and Spanish. Advance reservations are required. For more information go to www.BroadwayTranslations.com.
Located in the lobby. Accessible at 54".
A wheelchair accessible unisex restroom is located on the Main Level (no steps). Additional restrooms (not wheelchair accessible) are Located up 42 steps (down 9 steps from Mezzanine). Also in the Lower Lounge - down 2 flights (19 steps).