Chicago Musical Broadway Show Tickets

Chicago Tickets & Information

Ambassador Theatre

219 West 49th street

Between Broadway and 8th Avenue

New York NY 10019 View on map

Access Information

Access Information:

Theatre is not completely wheelchair accessible. There are two small steps into theatre from the main entrance from the sidewalk. The side entrance has no steps from the sidewalk, please alert Box Office upon arrival. Please be advised that where there are steps either into or within the theatre, we are unable to provide assistance.

Shubert Audience Services
The Ambassador Theatre provides at least 10 audio description devices for every performance at the theatre. In addition, there is unlimited access to downloadable audio description software for personal mobile devices, available beginning 4 weeks after a show’s opening performance, which provides an automated detailed account of the visual of the production, free of charge, for blind or partially sighted patrons. The theatre also offers hand-held devices and software that provide captioning for deaf or hard of hearing patrons, available beginning 4 weeks after a show’s opening performance. Additional devices can be available with at least 24 hours’ notice by contacting Shubert Audience Services at 212-944-3700 or There is also a representative at the Shubert Audience Services kiosk at every performance to assist any patron with the audio description devices, software, or captioning devices.

Access Ticket Information:

Performances for People With Hearing Loss:
For information, please visit

Access Ticket Information:
To purchase, call at: (212) 239-6222 or outside the NY metro area,: (800) 872-8997; TDD/TTY: (212) 239-2820 or TDD/TTY: (888)889-8587 or To order wheelchair or transfer arm locations select the Find Tickets button and click on the link in the “For special-access seating” section.

Accessibility by Seating Section:

Orchestra: Seating is accessible to all parts of the Orchestra without steps. Wheelchair seating is located in the Orchestra only.

Mezzanine(second level): 2 flights of stairs up 38 steps. Please note, once on the Mezzanine level there are approximately 2 steps per row. Entrance to Front Mezzanine is behind row E. Entrance to Rear Mezzanine is in front of row A.

Handrails: Available at the end of every stepped seat row in the Mezzanine.
Ambassador Theatre Seating Chart with ADA Seats

Assistive Listening System:

Reservations are not necessary. Drivers license or ID with printed address required as a deposit. Please e-mail or call: (212) 582-7678 to reserve in advance.

Loop technology is also available at this theatre.


None available.

Pay Phone:

Located in the lobby. Accessible at 48".


There is a wheelchair accessible restroom.

Water Fountain:

Located on the Mezzanine Level.