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Chicago Tickets & Information

Ambassador Theatre

219 West 49th Street

Between Broadway and 8th Avenue

New York NY 10019 View on map

Access Information

Access Information:

Theatre is not completely wheelchair accessible. There are two small steps into theatre from the main entrance from the sidewalk. The side entrance has no steps from the sidewalk, please alert Box Office upon arrival. Please be advised that where there are steps either into or within the theatre, we are unable to provide assistance.

Shubert Audience Services
The Ambassador Theatre provides accommodations for patrons who are blind, deaf, partially sighted, and/or have hearing loss. The theatre provides infrared assistive listening devices for every performance at the theatre. In addition, beginning four weeks after a show’s official opening night performance, hand-held audio description devices and hand-held captioning devices are available, and there is unlimited access to downloadable audio description and/or captioning for personal mobile devices free of charge. (Hand-held devices are limited, although additional devices can be obtained with at least twenty-four hours’ notice.) If you have questions, contact Shubert Audience Services at 212-944-3700 or audienceservices@shubertorg.com. There is also a representative at the Shubert Audience Services kiosk at every performance to assist any patron with any of our devices, software, or technology.

Language Subtitles
Chicago provides real-time translations, on your mobile device. Language Subtitles are available in Russian, Hebrew, Portuguese, Spanish, Simplified Chinese, Japanese, and Korean. For more information, visit the Shubert Audience Services kiosk inside the theatre.

Accessible Dispatch Program:
Access the city like never before! Order an accessible taxi from your smartphone or by calling 646.599.9999 today. The program offers an expansive service area that accommodates pick-ups and drop-offs in all five boroughs.

Visit accessibledispatch.com for more details.

Access Ticket Information:

Performances for People With Hearing Loss:
For information, please visit TheatreAccess.nyc.

Access Ticket Information:
To purchase, call Telecharge Access Services at 866-300-9761 or TDD/TTY 888-889-8587. To order wheelchair-only locations or transfer arm seats click the FIND TICKETS button and use the link for Wheelchair-Only Locations & Transfer Arm Seats.

Accessibility by Seating Section:

Orchestra: Seating is accessible to all parts of the Orchestra without steps. Wheelchair seating is located in the Orchestra only.

Mezzanine(second level): 2 flights of stairs up 38 steps. Please note, once on the Mezzanine level there are approximately 2 steps per row. Entrance to Front Mezzanine is behind row E. Entrance to Rear Mezzanine is in front of row A.

Handrails: Available at the end of every stepped seat row in the Mezzanine.
Ambassador Theatre Seating Chart with ADA Seats

Wheelchair  | Companion Seat Locations:

Orchestra: J30 | L24 -28; K29 | K23 - 27; L30 | L24 - 28; M23 | M17 - 21; N101 | N102 - 104; O16 | O14, N16 - 18; O22 | O20, N20 - 22

Aisle Seat with Folding Armrest | Companion Locations:

Orchestra: G28 | G26; H29 | H27; M101 | M102; M114 | M113; N23 | N21; N26 | N24

Assistive Listening System:

Reservations are not necessary. Drivers license or ID with printed address required as a deposit. Please e-mail Infrared@SoundAssociates.com or call: (212) 582-7678 to reserve in advance.

Loop technology is also available at this theatre.

Elevators/Escalator:

None available.

Pay Phone:

Located in the lobby. Accessible at 48".

Restroom:

There is a wheelchair accessible restroom.

Water Fountain:

Located on the Mezzanine Level.